- Emergency WordPress support
Emergency WordPress Support: I Start Within 2 Hours. $99 Flat. No Fix, No Pay.
Your site is down, stuck on a white screen or showing a critical error. Every minute it stays broken, you lose calls, orders and trust. Send it to me. I find what broke, fix it and tell you in plain words what happened. You pay only when it works again.
- 850+ projects · Upwork Top Rated · 4.8★ from 94 reviews · Online 10 pm to 2 pm US Eastern
- Start within 2 hours
Emergency Fix
- I start within 2 hours during my working hours
- Any WordPress error, crash or broken feature
- Full backup before I touch anything
- Live updates on WhatsApp while I work
- No fix, no pay
Site hacked, not just broken? That needs a malware cleanup →
First, is your site broken or hacked?
The two can look alike, but the fix is different. Here is a quick way to tell.
It is probably broken if
- It stopped working right after an update, a new plugin or a change
- You see an error message, a blank page or a broken layout
- Your forms, checkout or login stopped working
It is probably hacked if
- Visitors get sent to spam or strange sites
- Google shows a warning or Japanese words in your results
- You find admin users or files you never added
Not sure? Send it to me anyway. I will tell you which one it is before you pay anything.
WordPress emergencies I fix every week
If it runs on WordPress and it is broken, I can almost always fix it. These are the problems I see most often.
"There has been a critical error on this website"
"Error establishing a database connection"
"Not secure"
Five things to try yourself first
Some emergencies take five minutes to fix on your own. If you are comfortable in your hosting panel, try these in order. If not, skip straight to me.
Check your email for a recovery link
When WordPress hits a fatal error, it often emails the site admin a link that says “Your site is experiencing a technical issue.” That link opens your dashboard in recovery mode, so you can turn off the plugin that broke it.
Turn off all plugins at once
In your hosting file manager, open the wp-content folder and rename the plugins folder to plugins-old. If the site comes back, one plugin is the problem. Rename the folder back, then turn plugins on one at a time to find it.
Switch to a default theme
If plugins were not the problem, your theme might be. Renaming your active theme folder makes WordPress fall back to a default theme, if one is installed.
Clear every cache
Clear your caching plugin, your host cache and Cloudflare if you use it. Sometimes the fix is already done, but you are looking at an old copy.
Check with your host
Look at your host’s status page or ask their support. If the server is down, nothing on your side will help until they fix it.
Still broken? That is normal. Most emergencies need someone to read the error logs and the code. That is where I come in.
How my WordPress emergency support works
No tickets. No waiting in a queue. Here is what happens after you send me your site.
Tell me what broke
Send your site URL and what you see, on WhatsApp or the form. A screenshot helps a lot.
I start within 2 hours
During my working hours, I reply fast and start work within 2 hours. I take a full backup first.
I fix it and explain
I find the cause, fix it and test the site. Then I tell you what happened, in plain words, and how to stop it happening again.
You check, then you pay
When your site works again, I send you a payment link for $99. If I cannot fix it, you pay nothing.
Why $99 flat?
Emergency WordPress help usually comes in two kinds. Cheap gigs start around $30 to $60. But you often do not know who is working on your site. Some disappear when the problem gets hard. Agencies are reliable, but emergency fees often start at $150 to $300, plus an hourly rate.
I sit in between. You know exactly who is fixing your site. You know the price before I start. And if I do not fix it, you do not pay.
What $99 covers
One problem, up to 2 hours of work. Most emergencies take much less. If I find a bigger job, like a full rebuild, I stop and tell you the price first. You decide.
Just need advice?
If nothing is broken and you only want a second opinion, book a 30 minute call for $49. If you hire me afterward, the $49 comes off the price.
What I need from you
To fix your site fast, I need two kinds of access. I will send you a simple guide on how to share them safely.
WordPress admin
A WordPress admin login. You can create a new admin user just for me.
Hosting
Access to your hosting panel or FTP, so I can fix things when the dashboard will not load.
Safety
I never store your passwords after the job. When I finish, you delete my user and change your passwords, or I do it for you.
When I am available
I work from Dhaka, Bangladesh. That means I am awake when most US business owners are asleep, which is when many sites break.
From November to March, US times are one hour earlier. The 2 hour start time counts during these hours. Message me outside them, and I start first thing when my day begins.
Send it tonight. It is often fixed before your morning coffee.
Who will fix your site
I am Khokon. I have fixed WordPress sites for 15 years, with 850+ projects delivered, and 4.8 stars from 94 reviews on Upwork.
When you send me an emergency, I am the one who looks at it, fixes it and answers your messages. You will not be passed around. You will not have to explain the problem twice.
Stop the next emergency before it happens
Most WordPress emergencies come from updates that were never tested, or from plugins nobody watched. A care plan fixes that. I test updates first, keep daily backups and fix small problems before they turn into big ones. Plans start at $79 a month, with no contract. Want to know what ongoing care should cost? See the maintenance cost guide.
Questions about emergency WordPress help
How fast can you start?
Within 2 hours of your message during my working hours, 08:00 to 24:00 Bangladesh time. That is 10 pm to 2 pm US Eastern. Outside those hours, I start first thing when my day begins.
What if you cannot fix it?
Then you pay nothing. I will also tell you what I found, so the next person does not start from zero.
What does the $99 cover?
One problem, up to 2 hours of work, including the backup, the fix and testing. Most emergencies take less. If the job is bigger, I tell you the price before doing more.
Do you work on weekends?
Yes. I answer emergencies seven days a week during my working hours.
Can you fix a site that broke after an update?
Yes. This is the most common emergency I see. I find the plugin or theme that caused it, roll it back or fix the conflict, and get your site working again.
Is it safe to give you access?
Yes. Create a separate admin user for me, and delete it when I finish. I take a full backup before I change anything, and I do not keep your passwords after the job.
My site is hacked. Is that also $99?
No. A hacked site needs a full malware cleanup, which starts at $149 with a 60 day guarantee. If you are not sure, send it to me and I will tell you which one you need.